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21.
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Organizational behavior and public management / por Michael L. Vasu, Debra W. Stewart e G. David Garson
by Vasu, Michael Lee | Stewart, Debra W | Garson, G. David. Edition: 3. ed.Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : Marcel Dekker, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.1 V341o] (1).
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22.
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A review of empirical research on total quality management using scale developing methods : an Australian perspective
by RAHMAN, Shams-Ur. Source: Total Quality ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, August 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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23.
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Development of an integrated total quality management and performance measurement system for self-assessment : a method
by PUN, Kit-Fai. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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24.
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Multi-attribute decision model for assessing components of total quality management
by DALU, R. S | DESHMUKH, S. G. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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25.
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Yin-yang : a dialectical approach to total quality management
by CUNHA, Miguel Pina e | CUNHA, Joao Vieira da | DAHAB, Sonia. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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26.
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Job standardization and service quality : a closer look at the application of total quality management to the public sector
by AN-TIEN HSIEH | CHIEN-HENG CHOU | CHIN-MEI CHEN. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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27.
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Total quality management and performance : an evaluation of the evidence and lessons for research on public organizations
by BOYNE, George A | WALKER, Richard M. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: dec.2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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28.
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Tools for innovators : creative strategies for managing public sector organizations
by Cohen, Steven | Eimicke, William. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.34 C6781t] (1).
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29.
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Effective financial management in public and nonprofit agencies
by MCKINNEY, Jerome B. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Westport : PRAEGER, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 7.01M4788e] (1).
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30.
|
Total quality management, high-commitment human resource strategy and firm performance : an empirical study
by BOU, J. Carlos | BELTRÁN, Inmaculada. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, January 2005Availability: No items available
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31.
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Integration of work measurement and Total Quality Management
by SADIKOGLU, Esin. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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32.
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A cooperation model for the third sector based on Total Quality Management
by FREDRIKSSON, Maria. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, August 2005Availability: No items available
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33.
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Total quality management : liçções para a América Latina
by HODGETTS, Richard | AZEVEDO, Ano. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Out. /Dez. 1994Availability: No items available
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34.
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Employee attitudes toward total quality management in an epa regional office
by ZEITZ, Gerald. Source: Administration & SocietyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : SAGE, May 1996Availability: No items available
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35.
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Deming's total quality management movement and the Baskin Robbins problem : part 1: is it time to go back to Vanilla?
by WHITE, Orion E | WOLF, James E. Source: Administration & SocietyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : SAGE, August 1995Availability: No items available
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36.
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Deming's total quality management movement and the Baskin Robbins problem : Pprt 2: is this ice cream american?
by WHITE, Orion F | Wolf, James F. Source: Administration & SocietyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : SAGE, November 1995Availability: No items available
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37.
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The rhetoric and reality of total quality management
by ZBARACKI, Mark J. Source: Administrative Science QuarterlyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Ithaca : Johnson Graduate School of Management, September 1998Availability: No items available
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38.
|
Total quality management : empirical, conceptual, and practical issues
by HACKMAN, J. Richard | WAGEMAN, Ruth. Source: Administrative Science QuarterlyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Ithaca, NY : Cornell - Johnson Graduate School of Management, June 1995Availability: No items available
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39.
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A study of the business value of total quality management
by CHUNG, Yi-Chan | TIEN, Shiaw-Wen | HSIEH, Chia-Hsiang | TSAI, Chih-Hung. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, March-April 2008Availability: No items available
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40.
|
Total Quality Management : a critical analysis from a complexity approach
by SALMADOR, M. Paz | BUENO, Eduardo | MARANHAO, Roncalli. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, May-June 2008Availability: No items available
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